Interview Outsourcing, Interview as a Service Platform

Last Updated: April 1, 2025 | Effective Date: April 1, 2025

1. Agreement Overview

These Terms and Conditions ("Agreement") govern the provision of interview-as-a-service and assessment solutions between Intervuevet Technologies Private Limited ("Intervue", "Company", "we", "us") and the customer ("Customer", "Client", "you") who purchases our services.

Important: By signing an order form or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Company Information

Legal Entity: Intervuevet Technologies Private Limited
Registered Address: 9225/1A, Street No. 1 Joshi Nagar, Ludhiana- 141001, Punjab, India
Website: www.intervue.io

3. Services Description

3.1 Technical Interview Services

We maintain and manage a SaaS platform providing customers with login access for conducting technical interviews. Our services include:

Platform Access: Web-based dashboard for interview management and configuration
Interview Scheduling: Complete scheduling coordination including candidate communication via email and WhatsApp
Interviewer Assignment: Interviewing panel setup based on evaluation parameters and candidate seniority level
Interview Execution: All interviews conducted on our proprietary platform with duration of 60 minutes (extendable at interviewer's discretion)
Interview Reports: Detailed candidate performance reports rating evaluation parameters
Interview Recordings: Playback functionality showing code snapshots and interview progression
Candidate Management: Dashboard tracking for all candidate stages and status updates

3.2 Online Assessment and Live Interviewing Platform

Our assessment platform provides comprehensive candidate evaluation capabilities:

Assessment Configuration: Customer can upload evaluation parameters and candidate details
Candidate Communication: Automated email notifications to candidates about assessment details
Assessment Execution: All assessments conducted on our proprietary platform
Performance Reports: Detailed candidate performance reports based on configured assessment parameters
Code Playback: Assessment reports include playback showing code snapshots written during the assessment
Platform Access: Both reports and playback links accessible via email and customer portal
Candidate Support: Technical support ensuring smooth candidate experience during assessment completion

3.3 Scheduling Process

Our scheduling process follows these established procedures:

Scheduling link sent to candidates via email and WhatsApp for availability submission
Candidates can use the same link for rescheduling if needed
If candidates do not submit availability through the link, we will call them directly
Candidates unreachable on request date will be called for three consecutive days
Requests automatically canceled if candidate remains unreachable after three days
Calendar invites and multiple reminders sent to all participants
Interviewer presence ensured on interview day, with backup interviewer assignment for emergencies

4. Credit System & Consumption

Credit consumption and deduction terms are specified in individual order forms. Each order form will detail:

Specific credit consumption rates based on service type and requirements
Experience level multipliers and duration adjustments
No-show policies and associated credit charges
Any volume discounts or special pricing arrangements

All credit consumption terms are binding as specified in the signed order form.

5. Payment Terms & Validity

Payment terms, credit validity periods, and related financial arrangements are detailed in individual order forms. This includes:

Payment model
Credit validity periods and extension policies
Applicable taxes and invoicing procedures
Refund and cancellation policies

Each order form constitutes the definitive agreement for these terms.

6. Scheduling & Cancellation Policy

6.1 Interview Availability Management

Candidates must confirm availability within specified timeframes
Multiple communication channels used to reach candidates
Automatic request cancellation after three consecutive days of unreachability
Rescheduling allowed as per terms specified in individual order forms

6.2 No-Show Policy

Candidate No-Shows: Credit charges as specified in the order form
Technical Issues: No charges applied if service cannot proceed due to platform issues
Interviewer waits 10 minutes past scheduled start time before marking candidate as "no show"

7. Data Privacy & Security

Security Certifications: SOC 2 Type 2 Compliant | ISO 27001-2500 Certified

7.1 Confidentiality

Intervue maintains strict confidentiality regarding:

Candidate information and assessment data
Client hiring requirements and job descriptions
Interview content and evaluation results
Business information and recruitment strategies
All proprietary information received during service provision

7.2 Data Management

Interview recordings and assessment data retained as per business requirements
Personal data handled in accordance with applicable privacy laws
Data security maintained through industry-standard practices
Customer data access provided throughout service period

8. Intellectual Property

Platform Technology: All proprietary technology, including interview and assessment platforms, remains with Intervue
Service Content: Questions, evaluation frameworks, and assessment methodologies are Intervue's intellectual property
Client Data: Customer retains ownership of candidate information and business data provided
Reports: Interview and assessment reports become customer property upon delivery
Usage Rights: Customer granted license to use our marks solely for identifying Intervue as service provider

9. Service Standards & Quality

Services provided using industry best practices and established methodologies
Customer specifications and policies adhered to during service delivery
Final hiring and selection decisions remain solely with the customer
Service requests submitted through platform channels considered valid unless exception approved
Dashboard tracking provided for all candidate stages and statuses

10. Limitation of Liability

Intervue's total liability limited to the value of services provided under the specific order
No liability for indirect, consequential, or punitive damages
Customer responsible for final hiring decisions based on interview and assessment recommendations
Force majeure events excuse performance delays beyond reasonable control
Liability exclusions do not apply to confidentiality breaches, fraud, or gross negligence

11. Term & Termination

11.1 Service Term

Services commence upon order form execution and continue as specified in individual order agreements. Service duration and termination rights detailed in respective order forms.

11.2 Termination Obligations

Either party may terminate for material breach with 45 days of notice and 15 days of cure period
Upon termination, Intervue will return customer data and cease use of customer marks
Customer obligations include settling undisputed amounts for services rendered
Confidentiality obligations survive termination

12. Governing Law & Dispute Resolution

Governing Law: Laws of India
Primary Jurisdiction: Courts of Ludhiana, Punjab
Alternative Jurisdiction: Any competent courts in India as may be mutually agreed between the parties
Arbitration: Disputes resolved through arbitration under Arbitration and Conciliation Act, 1996
Arbitration Seat: Ludhiana, Punjab or such other location in India as mutually agreed
Language: All proceedings conducted in English
Interim Relief: Courts of Ludhiana, Punjab or such other competent courts in India as parties may agree for interim measures

13. General Provisions

Independent Contractor: Parties operate on principal-to-principal basis
Amendment: Terms may be updated with appropriate notice to active customers
Assignment: Customer may not assign rights without written consent
Severability: Invalid provisions do not affect validity of remaining terms
Entire Agreement: These terms, together with order forms, constitute complete agreement
Non-Solicitation: Parties agree not to solicit each other's employees during term and two years thereafter

Contact Information

Company:

Intervuevet Technologies Private Limited

Registered Address:

9225/1A, Street No. 1 Joshi Nagar, Ludhiana- 141001, Punjab, India

Finance & Billing:

finance@intervue.io

For questions about these terms or our services, please contact your account manager or reach out to us at the above contact details.